Solved: no calls

dinger · ‎22-09-2020

I can't make or receive calls but I still have a 22 pound balance. Samsung A10

MI5 · ‎22-09-2020

Start by checking the network status O2 Service Status

Reboot your phone and check the help here Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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dinger · ‎22-09-2020

In sim card status it says network not available. Mobile network disconnected. Service state out of service. Signal strength - 113dbm 0 asu

MI5 · ‎22-09-2020

@dinger

Start by checking the network status O2 Service Status

Reboot your phone and check the help here Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-09-2020

@dinger wrote:
In sim card status it says network not available. Mobile network disconnected. Service state out of service. Signal strength - 113dbm 0 asu

@dinger

Sounds like maybe a sim failure.

Try your sim in another phone if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dinger · ‎22-09-2020

Thanks I will try that

dinger · ‎22-09-2020

I took the sim out and put it back and it seems OK. Must have come up lodged somehow. Thank you for pointing me in the right direction.

MI5 · ‎22-09-2020

Welcome...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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