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dinger
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on ‎22-09-2020 20:17

on ‎22-09-2020 20:17

I can't make or receive calls but I still have a 22 pound balance. Samsung A10
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MI5
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on ‎22-09-2020 20:23

on ‎22-09-2020 20:23

@dinger 

Start by checking the network status O2 Service Status

Reboot your phone and check the help here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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dinger
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on ‎22-09-2020 20:23

on ‎22-09-2020 20:23

In sim card status it says network not available. Mobile network disconnected. Service state out of service. Signal strength - 113dbm 0 asu
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MI5
Level 94: Supreme
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on ‎22-09-2020 20:23

on ‎22-09-2020 20:23

@dinger 

Start by checking the network status O2 Service Status

Reboot your phone and check the help here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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on ‎22-09-2020 20:24

on ‎22-09-2020 20:24

@dinger wrote:
In sim card status it says network not available. Mobile network disconnected. Service state out of service. Signal strength - 113dbm 0 asu

@dinger 

Sounds like maybe a sim failure.

Try your sim in another phone if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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dinger
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on ‎22-09-2020 20:35

on ‎22-09-2020 20:35

Thanks I will try that
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dinger
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on ‎22-09-2020 20:56

on ‎22-09-2020 20:56

I took the sim out and put it back and it seems OK. Must have come up lodged somehow. Thank you for pointing me in the right direction.
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MI5
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on ‎22-09-2020 21:00

on ‎22-09-2020 21:00

Welcome...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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