new to o2 PAYG and topped up on day of renewal (5th demeber) but states i have a credit ofr £3.89..?

[snadge]

...what does that mean?

i cant be in debt as

1) I never leave the house and data is OFF

2) I topped up exactly when it told me to - the 5th of every month

Can anyone explain?

thanks

[MI5]

@snadge 

£5 is taken for your bundle allowances.

Credit is used for out of bundle charges.

Guide: Your Allowances - what is and isn't included 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[snadge]

i have £10 a month allowance - 5th-5th and 6GB of DATA and unlimited minutes and unlimited texts which DATA is off all the time as I'm homebound with several illness - so why are they charging me money?
i was with Threre as they are the only true PAYG service left (and let u top £5) but reception was poor so swithedm, this is the end of my first month can someine explain this to me please?

thanks

[snadge]

just to add to what i said above i didnt get any "bolt ons"

[MI5]

@snadge 

You don't get any bolt on's, just allowances.

Check your MYO2 and it will show you unlimited calls and texts and how much data you have remaining.