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new sim card

Sylviamac
Level 1: Joiner
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on ‎03-06-2020 11:18

on ‎03-06-2020 11:18

I just received my new SIM card and inserted it into my phone but now I am being asked for a SIM ME lock and I don't know what this is or how to find it. Can anybody help?

 

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MI5
Level 94: Supreme
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on ‎03-06-2020 13:02

on ‎03-06-2020 13:02

@Sylviamac 

Is it an O2 phone?

Sounds like it's locked to another network......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
Former Staff
In response to MI5
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on ‎05-06-2020 13:02

on ‎05-06-2020 13:02

Hey @Sylviamac did you manage to get this sorted or are you still having issues?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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