new sim%20cannot%20top%20up

bevbee · ‎15-02-2021

hi i have a new sim and new phone i have waited 24 hours but it will not let me top up it says payment not gone through i have tried topping up on the 02 app and 02 online i know its not a issue with my card please can anyone help thank you

MI5 · ‎15-02-2021

@bevbee

You may need a voucher for the first topup.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

bevbee · ‎15-02-2021

ok thank you very much

MI5 · ‎15-02-2021

@bevbee

Once you have done that, you should be OK to topup online in future.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

new sim%20cannot%20top%20up

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