new phone same sim

[starfish61]

hi just topped up my mobile an have got my tariff details,problem is it is saying my device is lumia which was my old phone how do i give my new phone details ie imei number as my free calls and texts are not wotking

[starfish61]

has this got everyone stumped

[Cleoriff]

Hi @starfish61 

You need to contact O2 to reset your account. All numbers are in this guide Guide: Coronavirus Community Help and Support 

Best number to call is 0800 587 4005