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network lock

WillGibbins
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hi guys, so i have a motorola razr v3 that i bought from CEX a few years ago. It works with my o2 pay as you go sim and a pay as you go giffgaff sim and it used to work with my ee sim but when i try with my current three sim only sim it says check sim which i assume means there is a network lock but im not sure to which network and how to unlock it. what can i do? thanks slight_smile

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MI5
Level 94: Supreme
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@WillGibbins 

How to unlock an O2 phone here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143445 Posts
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Registered:

@WillGibbins 

How to unlock an O2 phone here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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WillGibbins
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yeah i tried following that and no luck, i even contacted o2 but they said my phone wasnt locked to o2? even though thats the sim it works with

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MI5
Level 94: Supreme
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If the EE SIM works too it won't be locked so check the three SIM is working ok and fitted correctly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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