my sim

[pbharry]

Hi.I have question about my acount o2 and my sim card it doesnt work and my number doesnt exist xxxxxxxxxxxx. I wont to my number back and my o2 acont.Thank you.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Cleoriff · Accepted solution]

Hi @pbharry

This is a community forum, not customer services. You will need to contact them tomorrow

https://www.o2.co.uk/contactus

8-8.30am is the best time to call. Please remove your phone number as anyone could see it on here

[MI5]

@pbharry you'll need to contact customer services http://www.o2.co.uk/contactus

You should make a call ot text or top up every 6 months to keep your sim active.

Also remove your number as forum is public not customer services.

[jonsie]

It seems you are still waiting for the number transfer.Has your old sim lost connection yet?

[Marjo]

Hi @pbharry, how are you getting on with this, did you get your account sorted in the end since you last posted?