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Pay As You Go

Level 1: Joiner
Posts: 1
Registered: ‎09-12-2020

my order has been returned to sender ..

i ordered and paid for 2 mobile phones 1 came and the other 1 came with dpd but i missed it as i was at an appointment n was late back .they tried to deliver it again the next day but i wasnt aware it was comming so i missed it again .ive had an email saying its gone back to original sender witch is 02 ..how do i contact them about it ive rang but cant  get an answer .is there an email address for them .thanxs

Posts: 115,779
Topics: 571
Solutions: 15,897
Registered: ‎04-04-2012

Re: my order has been returned to sender ..


You'll need to call customer service, no email i'm afraid.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)