my credit just cleared

[Anonymous]

my credit just went down to zero pence and I wasn't even making a call or texting, can anyone tell me why?

[jonsie]

What tariff are you on? How much credit did you lose?

This isn't customer service by the way, if you need to speak with them contact details as well as live chat, are here ::

http://www.o2.co.uk/contactus

[Anonymous]

I'm on the big bundle, it costs me £20 a month for my free texts and data etc, I haven't topped up to renew this but still had £1.27 in my balance, I was just on youtube on my phone while connected to my wifi at home and paused to make a quick emergency call with my remaining credit, it didn't allow me to and told me my credit balance is zero

[Anonymous]

I'm on the big bundle, it costs me £20 a month for my free texts and data etc, I haven't topped up to renew this but still had £1.27 in my balance, I was just on youtube on my phone while connected to my wifi at home and paused to make a quick emergency call with my remaining credit, it didn't allow me to and told me my credit balance is zero

[Anonymous · Accepted solution]

that's weird...it's back now, thanks anyway

[jonsie]

That's been reported before strangely enough, credit vanishing and then reappearing again. Glad you have it back but annoying you couldn't make the phone call. Another O2 anomaly!