Solved: my Sim doesn't work anymore! is it because i've...

Anthony84837 · ‎23-03-2020

i had a pay go Sim with £66 credit

only reason that i tried it out is that i was gonna give it to my elderly parent in isolation (they don't do mobiles!)

MI5 · ‎23-03-2020

You must keep the sim active by using it at least once every 6 months.

If it hasn't been reallocated, you can call customer service on 4445 to have it reinstated.

Your credit will follow 24 hours later Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-03-2020

@Anthony84837

You must keep the sim active by using it at least once every 6 months.

If it hasn't been reallocated, you can call customer service on 4445 to have it reinstated.

Your credit will follow 24 hours later Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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