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my 02 app

b4u2
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hi

i just moved over to pay as you go from business and i am trying to login to the my o2 app but it just not working and keep getting this error:_Screenshot_20180827-175619_My O2.jpg

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Cleoriff
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Hi @b4u2

You could try Live Chat though it's always better to call for account issues

https://www.o2.co.uk/contactus

If you have Skype you could call over WiFi on +44 800 032 1402

Otherwise the PAYG number to call whilst abroad is

From abroad+44 7860 980 202

International rates†

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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Hi @b4u2

You can try two things

1) Wait till tomorrow to see if your account has reset.

2) If it hasn't then you need to ring customer services and ask for their help. 4445 is the CS number for payg.

Best time to call is between 8.00-8.30am in the morning,

Good luck

Veritas Numquam Perit

Girl in a jacket
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b4u2
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iam actually abroad so do you have their international contact number?

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Cleoriff
Level 94: Supreme
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Hi @b4u2

You could try Live Chat though it's always better to call for account issues

https://www.o2.co.uk/contactus

If you have Skype you could call over WiFi on +44 800 032 1402

Otherwise the PAYG number to call whilst abroad is

From abroad+44 7860 980 202

International rates†

Veritas Numquam Perit

Girl in a jacket
Message 4 of 14
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b4u2
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They told me yesterday that by now I'll be able to log in to the app but not true. Misadvising
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Cleoriff
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@b4u2I've edited to my post above to give you more options for contacting them.

Also as it was BH weekend that's probably why your account hasn't updated as yet..

Veritas Numquam Perit

Girl in a jacket
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b4u2
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thats cool calling through skype
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MI5
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Is that still the business myo2 app?
There is a different one for consumer accounts so make sure you've got the correct app installed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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b4u2
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i hbe my o2 app for payg
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MI5
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Did you register the payg sim with a different email address?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 14
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