my 02 app

[b4u2]

hi

i just moved over to pay as you go from business and i am trying to login to the my o2 app but it just not working and keep getting this error:

[Cleoriff]

Hi @b4u2

You can try two things

1) Wait till tomorrow to see if your account has reset.

2) If it hasn't then you need to ring customer services and ask for their help. 4445 is the CS number for payg.

Best time to call is between 8.00-8.30am in the morning,

Good luck

[b4u2]

iam actually abroad so do you have their international contact number?

[Cleoriff · Accepted solution]

Hi @b4u2

You could try Live Chat though it's always better to call for account issues

https://www.o2.co.uk/contactus

If you have Skype you could call over WiFi on +44 800 032 1402

Otherwise the PAYG number to call whilst abroad is

From abroad

+44 7860 980 202

International rates†

[b4u2]

They told me yesterday that by now I'll be able to log in to the app but not true. Misadvising

[Cleoriff]

@b4u2I've edited to my post above to give you more options for contacting them.

Also as it was BH weekend that's probably why your account hasn't updated as yet..

[b4u2]

thats cool calling through skype

[MI5]

Is that still the business myo2 app?
There is a different one for consumer accounts so make sure you've got the correct app installed.

[b4u2]

i hbe my o2 app for payg

[MI5]

Did you register the payg sim with a different email address?