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Call 4445 or try live chat http://www.o2.co.uk/contactus
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Due to the network outage last week, some systems are still playing up. Others are having the same problem as you with top up. I suggest in the interim you purchasse a voucher fron a local shop, O2 or an ATM
Best of luck and welcome to the forum 
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HI @Acorn, and welcome to the forum 
I hope you managed to top-up since you last posted - in addition to all the useful advice above, we have a useful guide listing all ways to top up here!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
