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lost phone

PatriciaK55
Level 1: Joiner
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My partner has lost her phone and wants to cancel the phone so nobody makes unauthorised calls on it. But all O2 shops and phone lines are closed due to Coronavirus . How can she contact someone at O2?

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gmarkj
Level 66: Unequalled
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If you hang on without pressing anything then you should be able to get through.
All of the help and advice we have is on the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 11995 Posts
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If you hang on without pressing anything then you should be able to get through.
All of the help and advice we have is on the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
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