cancel
Showing results for 
Search instead for 
Did you mean: 

lost my SIM card

ClaireD
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi!

how can I get a replacement pay as you go SIM card? I lost my phone so need a new chip.

Thanks

Message 1 of 3
141 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 112449 Posts
  • 801 Topics
  • 6697 Solutions
Registered:

@ClaireD 

You need to report it via this route Guide: Lost or Stolen O2 Device? - How to Report it 

If you contact O2 they will send you a new sim. Use any number in this guide Guide: Coronavirus Community Help and Support 

Or Social Media....you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 3
139 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 112449 Posts
  • 801 Topics
  • 6697 Solutions
Registered:

@ClaireD 

You need to report it via this route Guide: Lost or Stolen O2 Device? - How to Report it 

If you contact O2 they will send you a new sim. Use any number in this guide Guide: Coronavirus Community Help and Support 

Or Social Media....you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
140 Views

MI5
Level 94: Supreme
  • 128150 Posts
  • 614 Topics
  • 22500 Solutions
Registered:

@ClaireD 

As it's PAYG you won't have any extra charges to be liable for so the most straightforward way is to order a free sim from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go and then call O2 to migrate your old number to the new sim Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
126 Views