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latest bill

gwynplane
Level 1: Joiner
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Hello everyone

I have never had direct contracts with O2. I had a pay-as-you-go with GiffGaff in the past. A few days ago I got this message from 07376494708:

"O2: We have been unable to process your latest bill ... update your details via the following link: <Link Removed>"

Clicking on the link opens the main access page. I have never had an O2 account so I signed up and did not find any bills about me.

How do I know what, how much and where to pay?

Thank you

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MI5
Level 94: Supreme
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@gwynplane 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
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MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@gwynplane 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
572 Views

madasaf1sh
Level 78: King of Kings
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Registered:
@gwynplane

Did you put any bank details in the fake website?

If you did please change your password immediately on any websites you have used it.

If you put payment details on this website then please contact your bank immediately and advice them you have put your bank details in a fake website and these are now compremised, they may issue new account details and / new debit card etc.

Also contact o2 on 4445 and say fraud and explain that you have put your o2 details into a fake o2 website.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
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