keeping number from other network problems

Lesniak61 · ‎04-04-2023

hi there,
I have made a request multiple times using the online form to keep my number from another network however after more than 24 hours I still have a temporary pay as you go number. I care about this because I have a bank account linked to the old number and I can't do any banking.

gmarkj · ‎04-04-2023

As you are struggling with the normal customer services @Lesniak61 we can ask the community advisors to see if they can help.

Can you see if you can get this going @O2Sarah- ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Breanna · ‎05-04-2023

Looks like @O2Sarah- couldn't pick up. @O2MichaelE if you would be so kind to take a look for @Lesniak61?

O2MichaelE · ‎05-04-2023

Course I can @Breanna

@Lesniak61 I'll drop you a DM for more details so we can get this sorted for you.

My working hours are Tuesday - Saturday, 10:00 - 17:00
If you message me outside of these times I will respond once I am available

O2

keeping number from other network problems

Pay and go

payg sim

Will O2 replace a lost Pay as You Go SIM?

Where has my credit gone?

bad signals