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is top up needed for card bought in Tesco for £10

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Vala
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on ‎26-10-2023 13:36

on ‎26-10-2023 13:36

Hello, I bought my sim in Tesco for £10, have I need to top up it?

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madasaf1sh
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on ‎26-10-2023 14:00

on ‎26-10-2023 14:00

@Vala 

Check the expiry date, as these sims have them, and if it has expired it will not be activated. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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Vala
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on ‎26-10-2023 13:37

on ‎26-10-2023 13:37

I mean to activate

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MI5
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on ‎26-10-2023 13:40

on ‎26-10-2023 13:40

@Vala 

If you have already paid £10 it should have been activated at the till.

If it was a free sim then you need to top it up Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Vala
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on ‎26-10-2023 13:57

on ‎26-10-2023 13:57

I bought it some times ago, today unpacked, insert to my phone, it inactive

20231026_155150.jpg

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madasaf1sh
Level 78: King of Kings
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on ‎26-10-2023 14:00

on ‎26-10-2023 14:00

@Vala 

Check the expiry date, as these sims have them, and if it has expired it will not be activated. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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‎26-10-2023 14:01 - edited ‎26-10-2023 14:03

‎26-10-2023 14:01 - edited ‎26-10-2023 14:03

@Vala 

If the sim is still valid you need to go back to Tesco.

If it is older than 6 months without a top up it will be O2 that has deactivated it so you will need to contavt O2 customer service on 

0344 8090222
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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