- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
-
- 1
- 2
- Next »
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-06-2019 08:23
According to the link below, from your dialling screen dial *#5005*7672# and press call.
If it shows +447802000332 then it should be correct.
If it shows something else, then you dial the number you tried originally (**5005*7672*+447802000332#).
Did you transfer your number from another network, or move from pay monthly to pay as you go?
o2 help page:
https://www.o2.co.uk/help/phones-sims-and-devices?page=topic/texts-and-picture-messages/set-up-sms-m...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-06-2019 08:31
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-06-2019 14:17
If you have wifi calling enabled in My O2 you may get an error message. Disabling it will allow you to dial in those codes.
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-06-2019 17:46
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-06-2019 09:11
Nice to see all the troubleshooting here guys. @DaveC Sorry to hear you've been having trouble with this - have you made any progress since you last posted? Any luck with customer service?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-06-2019 09:58
Hi, I was on an online chat with O2 last night for 1-hour 20 mins. The first level of O2 support passed me up to the 2nd level. The 2nd level of support said I would need to speak with the 3rd level of support who was not available until 8 am. The problem I have is that it's my wife’s phone that has the issue and I do not have her phone to hand for testing purposes. It seems I’m getting nowhere so I might have to consider switching.
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎07-06-2019 19:10
Hey @DaveC , sorry to hear that, sounds frustrating. I'm not sure how much more could be done if you don't have the phone at hand, but I'm happy to check with our Gurus to see if they can help further in any way. I'll drop you a Private Message here on the forum shortly to get a few additional details.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?

Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎20-06-2019 12:20
My wife called into an O2 shop and carried out a SIM swap. This has now resolved the SMS text issue and she can send text messages to android devices. Thanks to everyone for your assistance. David :-)
Re: iPhone 8 PAYG Cannot Send SMS Messages?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎20-06-2019 13:23
- « Previous
-
- 1
- 2
- Next »