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Level 47: Going Places
Posts: 5,986
Registered: ‎26-03-2014

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Not sure - I have an Android so it is different.
According to the link below, from your dialling screen dial *#5005*7672# and press call.
If it shows +447802000332 then it should be correct.
If it shows something else, then you dial the number you tried originally (**5005*7672*+447802000332#).
Did you transfer your number from another network, or move from pay monthly to pay as you go?
o2 help page:
https://www.o2.co.uk/help/phones-sims-and-devices?page=topic/texts-and-picture-messages/set-up-sms-m...

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Posts: 90,907
Topics: 746
Registered: ‎14-01-2013

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Just checked that guide on my PC @gmarkj 

Good find. (never knew it existed!!)

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Posts: 80,652
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: iPhone 8 PAYG Cannot Send SMS Messages?

If you have wifi calling enabled in My O2 you may get an error message. Disabling it will allow you to dial in those codes.

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Level 47: Going Places
Posts: 5,986
Registered: ‎26-03-2014

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Can you enable wifi calling on payg @jonsie? Thought it was pay monthly only (but willing to be corrected)....

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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Nice to see all the troubleshooting here guys. Smiley Happy @DaveC  Sorry to hear you've been having trouble with this - have you made any progress since you last posted? Any luck with customer service?

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Level 2: Apprentice
Posts: 7
Registered: ‎03-06-2019

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Hi, I was on an online chat with O2 last night for 1-hour 20 mins. The first level of O2 support passed me up to the 2nd level. The 2nd level of support said I would need to speak with the 3rd level of support who was not available until 8 am. The problem I have is that it's my wife’s phone that has the issue and I do not have her phone to hand for testing purposes. It seems I’m getting nowhere so I might have to consider switching.

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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Hey @DaveC , sorry to hear that, sounds frustrating. confused I'm not sure how much more could be done if you don't have the phone at hand, but I'm happy to check with our Gurus to see if they can help further in any way. I'll drop you a Private Message here on the forum shortly to get a few additional details. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 2: Apprentice
Posts: 7
Registered: ‎03-06-2019

Re: iPhone 8 PAYG Cannot Send SMS Messages?

My wife called into an O2 shop and carried out a SIM swap. This has now resolved the SMS text issue and she can send text messages to android devices. Thanks to everyone for your assistance. David :-)

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Posts: 90,907
Topics: 746
Registered: ‎14-01-2013

Re: iPhone 8 PAYG Cannot Send SMS Messages?


@DaveC wrote:

My wife called into an O2 shop and carried out a SIM swap. This has now resolved the SMS text issue and she can send text messages to android devices. Thanks to everyone for your assistance. David :-)


Pleased it's sorted for you now @DaveC  thumbsup

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