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Level 2: Apprentice
Posts: 7
Registered: ‎03-06-2019
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iPhone 8 PAYG Cannot Send SMS Messages?

I have an iPhone 8 on PAYG and cannot send text messages. I have tried dialling *#5005*7672# and get a message Error Performing Request, Unknown Error. I have tried dialling **5005*7672*+447802000432# and get the same error. I have tried putting the SIM in another iPhone, same error. I have tried putting the SIM in an android, still will not send SMS? iMessage and FaceTime will not activate. I have tried turning them off/on, still will not activate. The PAYG tariff I am on is the £10 data big bundle with 5000 texts, 500 mins of calls, data. I took the phone onto O2 shop in Croydon, the were not able to help. Does anyone have any idea how I can get SMS working? Thanks.
Posts: 86,998
Topics: 529
Solutions: 10,967
Registered: ‎04-04-2012

Re: iPhone 8 PAYG Cannot Send SMS Messages?

@DaveC 

Sounds like an account problem.

I'd call customer services to get it checked. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,801
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Are you able to make calls and go online?

Level 2: Apprentice
Posts: 7
Registered: ‎03-06-2019

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Yes I can make calls and can go online through data
Level 2: Apprentice
Posts: 7
Registered: ‎03-06-2019

Re: iPhone 8 PAYG Cannot Send SMS Messages?

I too think it’s an account problem but the guy in the O2 shop said it might be iTunes related. I don’t think it’s that as the problem transfers when the SIM is put into a different iPhone and an android phone. Neither will send SMS
Posts: 86,998
Topics: 529
Solutions: 10,967
Registered: ‎04-04-2012

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Exactly why I didn't suggest anything other than account related.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 2: Apprentice
Posts: 7
Registered: ‎03-06-2019

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Yes hopefully O2 customer support can resolve it without a tennis match between O2 and Apple blaming each other :-)
Posts: 86,998
Topics: 529
Solutions: 10,967
Registered: ‎04-04-2012

Re: iPhone 8 PAYG Cannot Send SMS Messages?

You may have to keep at it a while but you should find someone who can help you, eventually!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 41: Prodigal
Posts: 3,625
Registered: ‎26-03-2014

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Stoopid question, but have you checked the message centre number is correct?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 2: Apprentice
Posts: 7
Registered: ‎03-06-2019

Re: iPhone 8 PAYG Cannot Send SMS Messages?

Hi gmarkj, where is the message centre number stored in iPhone settings? Thanks