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i am leaving o2 i have a credit of over £45.00 on my account and i am told that this will not be re

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jan7
Level 1: Joiner
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on ‎08-06-2021 10:17

on ‎08-06-2021 10:17

i am leaving o2 i have a credit of over £45.00 on my account and i am told that this will not be refunded WHY?

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MI5
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on ‎08-06-2021 10:22

on ‎08-06-2021 10:22

@jan7 

It is the same for any network.

PAYG credit can only be transferred to another account in your name.

There are no refunds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎08-06-2021 10:22

on ‎08-06-2021 10:22

@jan7 

It is the same for any network.

PAYG credit can only be transferred to another account in your name.

There are no refunds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎08-06-2021 10:27

on ‎08-06-2021 10:27

@jan7

It is in the t&c's that you agree to when you activated the PAYG sim card.

And as @MI5 has said this is the same across all UK networks.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎08-06-2021 10:29

on ‎08-06-2021 10:29

Yeah, I had the same with Voda previously.
Either use it or lose it.
You can always text donate to charity.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
Level 56: Guvnor
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on ‎08-06-2021 13:26

on ‎08-06-2021 13:26

Just buy a load of prepay apple/PSN / Xbox credits and flog the codes to your friends.
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