cancel
Showing results for 
Search instead for 
Did you mean: 

help for my aged fatherinlaw

Coxey1979
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Hope someone can help.

 

My father in law damaged his battery and burnt the phone and damaged the sim, he has bought a new phone and sim, he does everything over the phone, topups, customer services etc.

 

Being in lock down and not going out much he hasn't dialed many numbers. He requested his number to be changed over and stuggled to pass the security but was told that it would be done. 48hrs later not transfered so he called back and another agent said he need 3 numbers dialed 3 times in the last 3 months, which he hasn't called.  He has a signifcant about of credit and he hasn't backed up his numbers so he needs the number transfered but the agents are unwilling to help.

 

any ideas anyone?

 

Kind regards

 

Mike

Message 1 of 5
478 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 128159 Posts
  • 614 Topics
  • 22504 Solutions
Registered:

@Korey01 may be able to help you @Coxey1979 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
476 Views

Korey01
Level 2: Apprentice
  • 24 Posts
  • 0 Topics
  • 1 Solutions
Registered:

@MI5 thanks for the tag, @Coxey1979 i will private message you, thanks 

signature
Message 3 of 5
472 Views

Coxey1979
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you @MI5  @Korey01 O2 Community is more helpful than the O2 customer serivces

Message 4 of 5
462 Views

MI5
Level 94: Supreme
  • 128159 Posts
  • 614 Topics
  • 22504 Solutions
Registered:

Kind words @Coxey1979 

Thank you thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
443 Views