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b4u2
Level 7: Part Timer
  • 344 Posts
  • 59 Topics
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I never received £10 free credit for top up or £5 free credit for downloading the app?

Who can apply this to my account?

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Cleoriff
Level 94: Supreme
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@b4u2 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket
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