@balolo
No one here could know, but if your wife has just joined, it might take a while to register her as an O2 customer.
You'd have to ask customer service to be certain Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
