faulty phone mast

LukeR · ‎27-07-2018

i am having problems with my data connection, the internet will not work.

there is a H symbol next to the signal bars with an up arrow and a down arrow under it.

the upload arrow keeps flashing. no data ever comes down.

the faulty phone mast is in park square, ossett, west yorkshire.

it is not my phone, it works fine in other areas.

i also have a phone on giffgaff, this phone is affected by the problem too.

i reported the fault to o2 but they could not find the fault.

until this is fixed i am using an ee sim card in the phone and it works fine on ee so it is not a fault with my phone.

MI5 · ‎03-08-2018

But we need proof

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-08-2018

@MI5 wrote:
But we need proof

Show us yours then. Oh I forgot...you can't upload pics as your data speeds are rubbish...

Veritas Numquam Perit

MI5 · ‎03-08-2018

Hilarious !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-08-2018

Can't beat a good screen'grab'

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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