cancel
Showing results for 
Search instead for 
Did you mean: 

faulty phone mast

LukeR
Level 3: Thinker
  • 41 Posts
  • 15 Topics
  • 2 Solutions
Registered:

i am having problems with my data connection, the internet will not work.

there is a H symbol next to the signal bars with an up arrow and a down arrow under it.

the upload arrow keeps flashing. no data ever comes down.

 

the faulty phone mast is in park square, ossett, west yorkshire.

 

it is not my phone, it works fine in other areas.

 

i also have a phone on giffgaff, this phone is affected by the problem too.

 

i reported the fault to o2 but they could not find the fault.

until this is fixed i am using an ee sim card in the phone and it works fine on ee so it is not a fault with my phone.

Message 1 of 24
2,823 Views
23 REPLIES 23

Cleoriff
Level 94: Supreme
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

I expect it will be gone later...but yeah ...err right...ok....LOL

Oh I forgot to look at the icons showing the 'problem' Happy Dance

Veritas Numquam Perit

Girl in a jacket
Message 11 of 24
1,432 Views

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:
What was the problem again?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 24
1,430 Views

Cleoriff
Level 94: Supreme
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

@MI5 wrote:
What was the problem again?

I think it's that H signal showing at the top tongue

Veritas Numquam Perit

Girl in a jacket
Message 13 of 24
1,428 Views

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:
An H ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 24
1,424 Views

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

LukeR
Level 3: Thinker
  • 41 Posts
  • 15 Topics
  • 2 Solutions
Registered:

update

 

the mast has now been fixed

 

my internet is working now

Message 16 of 24
1,395 Views

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:
Good news wink
(any screenshots??) slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 24
1,393 Views

pgn
Level 74: Whizz kid
  • 35802 Posts
  • 227 Topics
  • 1584 Solutions
Registered:
Great news! O2 made a bit of a boob of repairing it, until your (now deleted) screenshot woke them up 😜
Message 18 of 24
1,389 Views

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

Cleoriff
Level 94: Supreme
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

Wouldn't bother about another screenshot....it will magically disappear...joy

Veritas Numquam Perit

Girl in a jacket
Message 20 of 24
1,375 Views