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faulty phone mast

LukeR
Level 3: Thinker
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i am having problems with my data connection, the internet will not work.

there is a H symbol next to the signal bars with an up arrow and a down arrow under it.

the upload arrow keeps flashing. no data ever comes down.

 

the faulty phone mast is in park square, ossett, west yorkshire.

 

it is not my phone, it works fine in other areas.

 

i also have a phone on giffgaff, this phone is affected by the problem too.

 

i reported the fault to o2 but they could not find the fault.

until this is fixed i am using an ee sim card in the phone and it works fine on ee so it is not a fault with my phone.

Message 1 of 24
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Cleoriff
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I expect it will be gone later...but yeah ...err right...ok....LOL

Oh I forgot to look at the icons showing the 'problem' Happy Dance

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Message 11 of 24
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MI5
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What was the problem again?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 24
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Cleoriff
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@MI5 wrote:
What was the problem again?

I think it's that H signal showing at the top tongue

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Message 13 of 24
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MI5
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An H ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 24
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jonsie
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LukeR
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update

 

the mast has now been fixed

 

my internet is working now

Message 16 of 24
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MI5
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Good news wink
(any screenshots??) slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 24
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pgn
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Great news! O2 made a bit of a boob of repairing it, until your (now deleted) screenshot woke them up 😜
Message 18 of 24
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jonsie
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Cleoriff
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Wouldn't bother about another screenshot....it will magically disappear...joy

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Message 20 of 24
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