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faulty phone mast

LukeR
Level 3: Thinker
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i am having problems with my data connection, the internet will not work.

there is a H symbol next to the signal bars with an up arrow and a down arrow under it.

the upload arrow keeps flashing. no data ever comes down.

 

the faulty phone mast is in park square, ossett, west yorkshire.

 

it is not my phone, it works fine in other areas.

 

i also have a phone on giffgaff, this phone is affected by the problem too.

 

i reported the fault to o2 but they could not find the fault.

until this is fixed i am using an ee sim card in the phone and it works fine on ee so it is not a fault with my phone.

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Cleoriff
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I expect it will be gone later...but yeah ...err right...ok....LOL

Oh I forgot to look at the icons showing the 'problem' Happy Dance

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Girl in a jacket
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MI5
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What was the problem again?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
What was the problem again?

I think it's that H signal showing at the top tongue

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Girl in a jacket
Message 13 of 24
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MI5
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An H ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 24
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jonsie
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LukeR
Level 3: Thinker
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update

 

the mast has now been fixed

 

my internet is working now

Message 16 of 24
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MI5
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Good news wink
(any screenshots??) slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 24
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pgn
Level 74: Whizz kid
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Great news! O2 made a bit of a boob of repairing it, until your (now deleted) screenshot woke them up 😜
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jonsie
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Cleoriff
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Wouldn't bother about another screenshot....it will magically disappear...joy

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Girl in a jacket
Message 20 of 24
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