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shilpa288
Level 1: Joiner
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Hi ,

I wanted to set up esim on my Iphone. I called customer service. She did swap sim.

Now my phone is not working. It's giving Invalid  number.

How can I revert back to normal.

 

Thanks

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madasaf1sh
Level 76: Forum Legend
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@shilpa288 

 

Did you already have an esim pack? as simswaps can take upto 24 hours to complete

 

You will need to get a new physical sim card, which can be ordered via Customer Services or by popping into an o2 shop with Photo ID and they can swap it for you.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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MI5
Level 94: Supreme
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@shilpa288 

You'll need to contact O2 again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
  • 10143 Posts
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  • 3006 Solutions
Registered:

@shilpa288 

 

Did you already have an esim pack? as simswaps can take upto 24 hours to complete

 

You will need to get a new physical sim card, which can be ordered via Customer Services or by popping into an o2 shop with Photo ID and they can swap it for you.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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