Solved: esim

shilpa288 · ‎15-07-2022

Hi ,

I wanted to set up esim on my Iphone. I called customer service. She did swap sim.

Now my phone is not working. It's giving Invalid number.

How can I revert back to normal.

Thanks

madasaf1sh · ‎15-07-2022

@shilpa288

Did you already have an esim pack? as simswaps can take upto 24 hours to complete

You will need to get a new physical sim card, which can be ordered via Customer Services or by popping into an o2 shop with Photo ID and they can swap it for you.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎15-07-2022

@shilpa288

You'll need to contact O2 again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎15-07-2022

@shilpa288

Did you already have an esim pack? as simswaps can take upto 24 hours to complete

You will need to get a new physical sim card, which can be ordered via Customer Services or by popping into an o2 shop with Photo ID and they can swap it for you.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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