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Level 1: Joiner
Posts: 3
Registered: ‎05-05-2020

emrgency calls only

I toped up my phone yesterday and now I can not make any calls or send texts , I can not receive calls but I can receive text, I can not call  phone or text o2 as phone says emergency calls only, and I can not find live chat it seems to have dissapeared from computer screen

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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: emrgency calls only

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: emrgency calls only

@taz1 

Try your SIM in another phone to see if SIM or phone fault.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎05-05-2020

Re: emrgency calls only

cleaned sim re booted no luck also tried in my wifes phone and screen said 'disabled, network lock'

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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: emrgency calls only

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Level 1: Joiner
Posts: 3
Registered: ‎05-05-2020

Re: emrgency calls only

Thank you, I Have spoken to call centre and they are going to send a new sim card, hope that works or I will be back on to you kind people