emrgency calls only

[taz1]

I toped up my phone yesterday and now I can not make any calls or send texts , I can not receive calls but I can receive text, I can not call  phone or text o2 as phone says emergency calls only, and I can not find live chat it seems to have dissapeared from computer screen

[jonsie]

Try removing and cleaning the sim card

REboot your phone

Check for faults in your area

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

[MI5]

@taz1 

Try your SIM in another phone to see if SIM or phone fault.

[taz1]

cleaned sim re booted no luck also tried in my wifes phone and screen said 'disabled, network lock'

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[taz1]

Thank you, I Have spoken to call centre and they are going to send a new sim card, hope that works or I will be back on to you kind people