email topup

[baz6505]

Hi, has anybody received an email from O2 saying that if you want to top up then ring 4444 a credit card or debit card, doesn't seem right to me. ?

[Cleoriff]

Hi @baz6505 

Ignore it. It's a auto generated text from O2.

However, as it's an email and asking about credit cards it could be a scam

Some scams might pretend to be from O2, or from an organisation you already deal with. It's important that we see examples of phishing emails, texts and websites so we can investigate and shut down scammers. To report a suspicious email, text or website:

• forward the text message, including phone number or company name, to 7726. It won’t cost you anything and it means we can investigate the sender
• for emails, forward the message to the organisation that it claims to be from. You can look up the email address to send it to on that organisation’s website
• for suspicious emails claiming to be from O2, create a new email draft with ‘Phishing’ as the subject. Attach the suspicious email and send it to phishing@o2.com
• get in touch with the Information Commissioner’s Office by calling 0303 123 1113.

[MI5]

@baz6505 

It's a blanket text that O2 has sent to all PAYG customers.