cancel
Showing results for 
Search instead for 
Did you mean: 

email topup

baz6505
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, has anybody received an email from O2 saying that if you want to top up then ring 4444 a credit card or debit card, doesn't seem right to me. ?

Message 1 of 3
289 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 122369 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @baz6505 

Ignore it. It's a auto generated text from O2.

 

However, as it's an email and asking about credit cards it could be a scam

 

Some scams might pretend to be from O2, or from an organisation you already deal with. It's important that we see examples of phishing emails, texts and websites so we can investigate and shut down scammers. To report a suspicious email, text or website:

  • forward the text message, including phone number or company name, to 7726. It won’t cost you anything and it means we can investigate the sender
  • for emails, forward the message to the organisation that it claims to be from. You can look up the email address to send it to on that organisation’s website
  • for suspicious emails claiming to be from O2, create a new email draft with ‘Phishing’ as the subject. Attach the suspicious email and send it to phishing@o2.com
  • get in touch with the Information Commissioner’s Office by calling 0303 123 1113.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
285 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@baz6505 

It's a blanket text that O2 has sent to all PAYG customers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
282 Views