Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎06-09-2018
Accepted Solution

different pay as you go sim

I need a different sim for an iphone 5s how do I keep the same number

Posts: 8,054
Topics: 105
Kudos: 1,627
Solutions: 517
Registered: ‎17-03-2015

Re: different pay as you go sim

Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: different pay as you go sim

Hi @ranger97

The best option is to pop instore and get your new sim. They will transfer everything over for you.

However if you order one online you need to follow this advice

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

*The Game Is On*


Posts: 84,008
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: different pay as you go sim

@ranger97 pop into your local O2 shop and they will do a SIM swap for you while you wait for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 62: Glorious
Posts: 11,547
Registered: ‎31-03-2010

Re: different pay as you go sim

@ranger97 If you go in store, which is the quickest way to do this, be sure to bring identification with you.

I DO NOT WORK FOR O2

Image and video hosting by TinyPic
Posts: 63,721
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: different pay as you go sim

Is your current sim not the multi-fit with a press out nano sim incorporated?