delay in moving existing number with another provider over to new account with O2

[mareus]

Am in the process of leaving one service provider to transfer to )2, and wanted to keep my existing number. Service now ended with other company but there's been a delay in the transfer. Tying to find out if there's an easier way of getting an update without having to phone customer services all the time - doesn't seem to be a quick option to contact O2 customer services online?  Can anyone advise?

[jonsie]

Calling them is the only way, there has been a massive delay in number transfers. Best time to call is 8-8.30am

Guide: How to find help & contact O2 

[MI5]

@mareus 

Current system problems are delaying transfers.

Please be patient whilst it is sorted out.