on 22-05-2020 08:17
Hi - I have a £10 bundle pay and go sim. My account shows there is £10.10 in it, but it hasn't loaded any calls/texts/data. My O2 is saying there isn't enough credit when there clearly is. Do I need to call them?
Thanks,
Jane
on 22-05-2020 08:23
Yes, sounds like you need to call Guide: Coronavirus Community Help and Support
on 22-05-2020 08:26
on 22-05-2020 08:26
Call O2. All numbers in this guide Guide: Coronavirus Community Help and Support
The number ending 4005 is the best one to try.
Veritas Numquam Perit
on 27-05-2020 10:55
Hey @Janey81 did you get this sorted or do you still have the same issue?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?