data bundle

Janey81 · ‎22-05-2020

Hi - I have a £10 bundle pay and go sim. My account shows there is £10.10 in it, but it hasn't loaded any calls/texts/data. My O2 is saying there isn't enough credit when there clearly is. Do I need to call them?

Thanks,

Jane

MI5 · ‎22-05-2020

@Janey81

Yes, sounds like you need to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎22-05-2020

@Janey81

Call O2. All numbers in this guide Guide: Coronavirus Community Help and Support

The number ending 4005 is the best one to try.

Veritas Numquam Perit

LukasB · ‎27-05-2020

Hey @Janey81 did you get this sorted or do you still have the same issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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