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Pay As You Go

Level 6: Acolyte
Posts: 282
Registered: ‎04-08-2016
Accepted Solution

customer services

What is the fastest way to speak to customer services because whenevef i call then i reach the automated service and it takes ages if ever to actually speak to a real person?

any direct numbers or options to speak straight away and be connected with an advisor?

Posts: 0

Re: customer services

@b4u2 All ways of contacting O2 in this link 



Posts: 97,149
Topics: 758
Registered: ‎14-01-2013

Re: customer services

Hi @b4u2

Only via the numbers on this link https://www.o2.co.uk/contactus

*The Game Is On*

Posts: 114,277
Topics: 569
Solutions: 15,414
Registered: ‎04-04-2012

Re: customer services

If it still works press 2 to confirm you are calling from the phone you want to talk about then 0 which used to take you straight to an advisor.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 69: Guiding Light
Posts: 16,543
Registered: ‎31-03-2010

Re: customer services

@b4u2 Less chance of a long wait on hold if you call customer service in the morning between 8-8.30 am.