cancel
Showing results for 
Search instead for 
Did you mean: 

communications

tracker
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I requested and was supplied with a PAYG Sim card for my tracker in my motorhome.  After a bit of come and going to get it up and running it works fine.

I set up the auto top up as I felt that this would be my best option. However the one problem I do have is texts sent to the mobile number of the simcard.

Fro example; I was told that I had £5 added to the accout as a loyalty bonus, which I am grateful for, BUT it was sent to my sim number. So, I never got it.  I( have requested that I be contacted on my email address to prevent this from happening but to no avail.  Anyway I can get this message across and make life easier?

Regards

Tracker

 

Message 1 of 3
518 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

This isn't O2 @tracker 

Please call for best results http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
516 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

They won't contact you by email as no one can monitor when you top up. The only way to get the texts or notifications  is to put the sim in a suitable phone.

Message 3 of 3
503 Views