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claim allowances

Jose49
Level 1: Joiner
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In my O2 account as a pay as a go say that i  have 2989 O2 texts and 12000 minutes of O2 calls and 0.0MB of data left.

 

 How can i claim that to my phone?

 

Regards

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MI5
Level 94: Supreme
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@Jose49 

That is already available for you to use, you don't need to claim it.

Note the details in this guide as to what numbers you can use it on though Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128154 Posts
  • 614 Topics
  • 22501 Solutions
Registered:

@Jose49 

That is already available for you to use, you don't need to claim it.

Note the details in this guide as to what numbers you can use it on though Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Jose49
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Hi,

 

 So why they charge me every time i make a phone call or send a text?

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MI5
Level 94: Supreme
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@Jose49 

Only the numbers in the link I gave you above are included.

International numbers, short codes or premium rate calls are chargeable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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