06-04-2020 09:38 - edited 06-04-2020 09:40
06-04-2020 09:38 - edited 06-04-2020 09:40
Is Chat not available? I wanted to talk to somebody about the charge of a call I made yesterday. I'm on pay-as-you-go and pay for calls as I go along. I made a call to non-emergency police 101 yesterday to report people not social distancing - but it seems I was charged for it?
on 06-04-2020 09:44
on 06-04-2020 09:44
on 06-04-2020 09:54
on 06-04-2020 09:54
There is a post on another thread that 101 will be free from 1st April 2020 - new government policy. https://www.gov.uk/government/news/general-public-should-not-have-to-pay-for-101-non-emergency-calls...
But I think o2 have charged me! (yesterday was 5th April so it should have been in force).
on 06-04-2020 09:55
on 06-04-2020 09:55
on 06-04-2020 09:57
on 06-04-2020 09:57
on 06-04-2020 10:10
on 06-04-2020 10:10
That's why I wanted to chat - as I'm sure it's not going to automatic.... or will I be pleasantly surprised?
on 06-04-2020 10:24
on 06-04-2020 10:24
on 06-04-2020 10:32
on 06-04-2020 10:32
I'm sure this will be refunded at an more appropriate time