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Level 1: Joiner
Posts: 1
Registered: ‎24-09-2018
Accepted Solution

charges using viber

hi All,

 

i bought a new phone ,j5 on pay as you go - simple swop of sim and sd card ,no new sim, and set it up etc etc ...first thing was connecting to my wifi, which it completed no prolems

 

i sent several messages on viber after installing it, since this action my pay as you go balance has dropped by a £1 ... i didnt call anyone, use my message service or even use mobile network as i hadnt left my house, so always connected on wifi, my messages, incl a pic, were only to members of my family group on Viber.

 

does anyone know why these charges are being taken. 

 

not much money but very annoying 

 

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Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: charges using viber

@paul_b
£1 sounds like a web daily charge which is incurred when you use data, so at some point you must have dropped off the wifi.
If you turn off mobile data, it will prevent this from happening again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: charges using viber

Welcome to our forum @paul_b! Did the above advice from @MI5 explain this and help you? Let us know if you're all good now and if you have any additional questions the community could help with. Smiley Happy

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