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Triniwin · ‎21-01-2018

Has anyone successfully used Charge to Mobile to buy ITune vouchers? I keep getting the same message saying I've requested too many - try again later.

MI5 · ‎21-01-2018

There has been a few people reporting issues recently so I'd suggest a call to customer services.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-01-2018

There is a £30 limit per billing cycle.
Are you still inside your limit?

https://www.o2.co.uk/charge-to-mobile/itunes-code-subscription-promotion

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-01-2018

Apparently some people have had success but try again later rather than trying to crash the system

Triniwin · ‎21-01-2018

Hiya, @AnonymousYes I am within my limit as I have successfully bought ... none.... so far and there is a silly amount of credit on the phone. I have tried submitting an email to BOKU and all I seem to get are standard replies. I have also waited for a couple hours before trying again. This time, I waited a couple of days before trying again.. Phew... so frustrating...

MI5 · ‎21-01-2018

There has been a few people reporting issues recently so I'd suggest a call to customer services.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Triniwin · ‎21-01-2018

Thank you for taking the time to reply.

MI5 · ‎21-01-2018

Let us know if you get it sorted please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

YMF · ‎22-01-2018

Hi

I''ve been having issues with Charge to Mobile too and thanks to help from this forum it is currently being investigated by O2. They have said I may hear something more this week.

You can read my forum thread here. https://community.o2.co.uk/t5/Pay-As-You-Go/Charge-to-Mobile/td-p/1102349

jonsie · ‎22-01-2018

@YMF wrote:
Hi
I''ve been having issues with Charge to Mobile too and thanks to help from this forum it is currently being investigated by O2. They have said I may hear something more this week.

You can read my forum thread here. https://community.o2.co.uk/t5/Pay-As-You-Go/Charge-to-Mobile/td-p/1102349

I'm intrigued by your username....?

I know what YMF translates to in these parts....😂

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-01-2018

@jonsie wrote:
@YMF wrote:
Hi
I''ve been having issues with Charge to Mobile too and thanks to help from this forum it is currently being investigated by O2. They have said I may hear something more this week.

You can read my forum thread here. https://community.o2.co.uk/t5/Pay-As-You-Go/Charge-to-Mobile/td-p/1102349
I'm intrigued by your username....?
I know what YMF translates to in these parts....😂

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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