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cannot top up

1Salma
Level 1: Joiner
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on ‎21-08-2021 23:35

on ‎21-08-2021 23:35

i have tried several times on both the phone and online to top up my pay as you go sim but it does not go through. I also spoke to a customer service advisor but no luck

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MI5
Level 94: Supreme
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on ‎21-08-2021 23:46

on ‎21-08-2021 23:46

@1Salma 

If it's the first top up, it needs a voucher Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
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on ‎25-08-2021 11:11

on ‎25-08-2021 11:11

Hi @1Salma did you manage to top up with the advice given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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