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cannot send texts. keeps happening.

phil1
Level 1: Joiner
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have had to reset my phone twice now. justine the o2 technichian can sort it. but it takes an hour. anyone with the code to refix

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MI5
Level 94: Supreme
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@phil1

Message centre numbers on this link http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143457 Posts
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Registered:

@phil1

Message centre numbers on this link http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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You probably have the wrong type of sim. P&G and pay monthly are different. The message centre numbers will reset when the phone is switched off and then back on. Call customer service or go in store to get the correct sim.

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liggerz87
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Try sending txt active to 2020 and should get the settings that way
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jonsie
Level 94: Supreme
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That won't help if it's the wrong sim card as it will automatically revert if the phone is switched off.

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EmilieT
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Hi @phil1, did you get a chance to try any of the suggestions above? 

 

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