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Level 1: Joiner
Posts: 3
Registered: ‎28-03-2020

cannot activate sim

I have just got a new iPad and pay as you go sim. I have put the sim in but am not receiving the verification code by text. It now says I have to contact customer services but they are no help at all as they tell me to look online
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Level 1: Joiner
Posts: 3
Registered: ‎28-03-2020

Re: cannot activate sim

?
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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: cannot activate sim

Hi @Rach4 

You need to put the sim in a phone to receive the verification text.

Hope that helps.

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎28-03-2020

Re: cannot activate sim

Thank you for your reply. Will doing this mess my phone up?
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: cannot activate sim


@Rach4 wrote:
Thank you for your reply. Will doing this mess my phone up?

No it won't mess anything up but you can use any old or spare phone to get the code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)