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Level 1: Joiner
Posts: 3
Registered: ‎26-09-2017
Accepted Solution

cancel my number

Hi there,

my name is Laurent, I want to cancel my number cuz i went back to China two months ago, but my number was charged monthly, so i wonder how to cancel my number ?

 

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Posts: 100,701
Topics: 768
Registered: ‎14-01-2013

Re: cancel my number

[ Edited ]

Hi @jiawei_Luo

Your post is a little confusing...

Are you on PAYG? You can't just cancel your number, You can change it if you ring customer services 4445.

If you no longer want to be on PAYG then just stop topping up and your number will expire

If you are on auto top up then you can cancel this via My O2 http://www.o2.co.uk/myo2

 

If however, you are on contract then you have to cancel via this route

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: cancel my number

Hi @jiawei_Luo, there's a lot of useful information above, which I hope answered you question Smiley Happy Is there anything else we could help you with?

 

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